Refund policy

At Divinalux Winery, each bottle is crafted with care and respect for tradition. This policy explains the conditions under which a product may be replaced, in accordance with EU consumer law and the nature of wine as a perishable good.

Legal Framework

Wine is classified as a perishable and consumable product. Pursuant to Article 16 of Directive 2011/83/EU, the right of withdrawal does not apply.

In accordance with Directive 1999/44/EC, Directive (EU) 2019/771, and the Italian Codice del Consumo (D.Lgs. 206/2005), remedies for non-conforming goods may include replacement, subject to verification.

Refunds are not offered.

Damaged Bottles (During Transport)

If your order arrives damaged, you must contact us immediately upon delivery and provide clear photographs of the damaged bottle and the original shipping box.

Once the damage is verified, we will activate the shipping insurance. A replacement bottle will be issued only after the original items are returned to us unopened.

Corked or Defective Wine

Wine is a living product and natural variations may occur.

If a bottle has been opened and is believed to be clearly faulty (for example, affected by cork taint), the bottle must be returned in its original bottle for inspection.

After evaluation, Divinalux Winery will determine whether a replacement bottle may be issued.
Requests must be made within 14 days of purchase.

Conditions for Replacement

Requests must be submitted within 14 days of receiving the product
Proof of purchase is required
Bottles damaged in transport must remain unopened
Faulty wine must be returned in its original bottle
Items sent without prior authorization will not be accepted

How to Request a Replacement

Please contact us at:
📧 info@divinaluxwinery.com

If approved, returns must be sent to:

Divinalux Winery
Via Caduti di Crivellari 50
48025 Riolo Terme (RA)
Italy

Important Notice

Divinalux Winery does not issue refunds.
Where legally applicable and following inspection, the sole remedy offered is the replacement of the product.

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SHIPPING POLICY

At Divinalux Winery, we ensure that every shipment is prepared and delivered with the utmost care, in compliance with EU regulations governing the sale and transport of alcoholic beverages.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been handed over to the courier, you will receive a confirmation email with tracking information.

Delivery Times

Estimated delivery times are 7–10 business days, depending on the destination and local carrier conditions.
Delivery times are estimates only and may vary due to customs controls, carrier delays, or circumstances beyond our control.

Shipping Costs, Taxes & Duties

Shipping costs are calculated at checkout based on the delivery address.
Where available for your destination, shipping charges may include applicable taxes, duties, and excise charges in accordance with local wine import regulations, so that no additional charges are due upon delivery.
In other destinations, import taxes, duties, or excise charges may be collected by local authorities or the carrier and remain the customer’s responsibility.

Delivery Areas

We ship to most international destinations.
Available countries can be selected from the “Ship to” menu in the top announcement bar.
Shipping to certain countries may be restricted due to local alcohol regulations.

Packaging

All products are carefully packaged to ensure maximum protection.
Wine shipments use special shock-resistant packaging designed for international transport.

Insured Delivery

All shipments are fully insured during transport.
In the event of loss or damage occurring during delivery, Divinalux Winery will manage the claim directly with the carrier or insurer and ensure an appropriate resolution in accordance with our Return & Replacement Policy.

Faulty Bottles & Quality Claims

Wine is a living product.
If a bottle is believed to be clearly faulty (for example, affected by cork taint), the procedure outlined in our Return & Replacement Policy applies:
- Contact must be made within 14 days of purchase
- The bottle must be returned in its original bottle for inspection
- After evaluation, a replacement bottle may be issued
Refunds are not offered.
Replacements are issued only after inspection and approval.

Tracking

Once shipped, you will receive a tracking number by email, allowing you to follow your delivery in real time.

Delivery Conditions & Alcohol Regulations

Deliveries are made Monday to Friday
An adult of legal drinking age must be present to receive the shipment
In case of absence, the courier may leave a notice for rescheduling or pickup
It is the customer’s responsibility to ensure that the importation of alcohol is legal in the destination country or region.

Order Cancellation

Orders may be cancelled only until they have been physically handed over to the courier.
If an order has not yet shipped, we will confirm the cancellation and reverse the payment for the products not shipped
If shipping, insurance services, duties, excise taxes, or other delivery-related charges have already been incurred, these amounts may be non-recoverable and therefore not reversible.
Once an order has shipped, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible at:
📧 info@divinaluxwinery.com

Risk of Loss

Risk of loss transfers upon delivery to the carrier, except where mandatory consumer law provides otherwise.

Contact

For any questions regarding shipping, delivery, or quality claims, please contact:

Divinalux Winery
📧 info@divinaluxwinery.com

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Refund policy